1. Data controller

Aqooa Me SL (hereinafter "Aqooa"), Carrer Doctor Farreras i Valenti, 21, 08034 Barcelona, ES, is responsible for processing the personal data collected via the www.aqooa.me website and as part of its subscription services.

2. Collected data

Aqooa collects and processes the following categories of data:

• Identity data: surname, first name, address, e-mail, telephone.
• Payment data: bank details, billing information.
• Contractual data: order history, subscriptions, maintenance operations.
• Browsing data: cookies, IP addresses, connection logs.

3. Processing purposes

The data collected is used for the following purposes:

• Management of subscriptions and contractual services ;
• Customer relations and after-sales service management ;
• Payment processing and invoicing ;
• Commercial communication (newsletter, promotional offers, subject to prior consent) ;
• Improving services and the website ;
• Compliance with legal and regulatory obligations.

4. Legal basis for processing

Data processing is based on :

• Fulfillment of the customer's subscription contract;
• Compliance with legal obligations applicable to Aqooa ;
• Customer consent for commercial communications;
• Aqooa's legitimate interest in managing and improving its services.

5. Data recipients

Data is intended for use by Aqooa's internal departments and its technical service providers, in particular :

• Web hosting providers (Webflow or equivalent) ;
• Payment providers (Stripe) ;
• Delivery and maintenance service providers.

Aqooa's service providers undertake to respect the confidentiality and security of personal data.

No data is sold or transferred to unauthorized third parties.

6. Transfer of data outside the EU

Some data may be hosted outside the European Union by our technical service providers, in particular payment services (Stripe).

Aqooa ensures that these transfers are backed by appropriate guarantees (standard contractual clauses, appropriate certification, etc.).

7. Shelf life

Personal data is kept for the duration of the contractual relationship, plus any applicable statutory limitation periods.

Certain data (invoicing, payment) may be kept for 10 years to comply with accounting requirements.

8. Data security

Aqooa implements appropriate technical and organizational measures to ensure the security, integrity and confidentiality of personal data.

9. Personal rights

In accordance with the General Data Protection Regulation (GDPR), the customer has the following rights:

• Right of access to data ;
• Right of rectification or deletion ;
• Right to limit processing ;
• Right to data portability ;
• Right to object to processing, particularly in the case of commercial prospecting.

Customers may exercise their rights by writing to contact@aqooa.me.

The customer also has the right to lodge a complaint with the CNIL.

10. Cookies

The Aqooa site uses cookies to improve the user experience, measure the audience and offer tailored content.

Users can manage their cookie preferences via the information banner displayed on their first visit.

11. Policy modification

Aqooa reserves the right to modify this Privacy Policy. Users will be notified of any substantial changes.

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AQOOA ME S.L. CL DR FARRERAS I VALENTI NUM.21 08034, BARCELONA - ES

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