Frequently asked questions about our service

Find out how our water purification subscription service works and why it's right for you.

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How does subscription work?

You choose the package that suits you best (Start, Confort or Tribu), and subscribe online in just a few clicks. The subscription includes purifier rental, delivery, professional installation and regular maintenance (filter changes, assistance, warranty). Everything is included, with no hidden charges. You can cancel at any time after the initial commitment period.

What are the advantages?

The Aqooa subscription saves you the often high initial investment.
- Zero upfront costs: you don't pay for the device, just the monthly subscription.

- Pro installation included: no DIY or extra costs.

- Maintenance and filters included: no need to think about replacements, we'll take care of it.

Guaranteed reactive after-sales service: in the event of a problem, we intervene quickly and free of charge.

- Flexibility: you can change models or cancel if your needs change.

Are there any hidden charges?

No, everything is included in your subscription. No hidden fees, no hassles.

Does the purifier take up space?

Our purifiers are designed to take up minimal space. Depending on the model, they can be installed horizontally under the kitchen baseboard, or offset in a corner or little-used area. Our team will work with you to find the most discreet configuration for your space.

Can I cancel at any time?

Yes, you are free to cancel your subscription at any time, without obligation. All you have to do is let us know and return the purifier in its original packaging or in the packaging supplied by us. No hidden costs, no complicated notice periods - you're in control.